Training Supervisor
- ● Key functions will be:
- ● On-the-job Product Training of new joinees
- ● Maintain MIS for Allocated Pool
- ● Tracking Callers properly
- ● Inspire / motivate callers to achieve targets
- ● Sending Pick-up files to FPRs
- ● Co-ordinate with Bank FPRs
- ● Identifying critical cases and act accordingly
- ● Prepare strategies for achieving Team targets
- ● Coordinate with Collection agencies
- ● Handling Escalation calls /agitated customers
- ● Performance review of callers on daily weekly monthly basis
- ● Plan for absenteeism in the team and ensure smooth work flow
- ● Liaise between different departments

KEY RESPONSIBILITIES
- ● On-the-job training.
- ● Performance Reporting
- ● Maintaining MIS





SKILLS / COMPETENCIES REQUIRED
- ● Graduation (Any Stream)
- ● 3-6 yrs of relevant experience.
- ● Good communication skills
- ● Knowledge of Ms Excel
- ● Orientation towards working with people
- ● Management skills in terms of maintaining people and work
- ● Valuable Leadership skills
- ● Knowledge of collections process, specifically domestic collections
- ● Passionate towards achieving targets

Pay: ₹129,122.08 - ₹331,176.80 per year

Benefits:
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Training Supervisor (Chennai)
🏢 HDBFS
📍 Chennai