ONLY MALE CANDIDATES LIVING IN AHMEDABAD NEED TO APPLY.

Job Title: Process Manager

Department: Operations

Reports To: Head of Operations / COO / Managing Director

Location: Ahmedabad, Gujarat

Job Purpose: To design, implement, monitor, and continuously improve standard operating procedures (SOPs) across outlets/functions, while driving the organisation's Business Excellence & Growth Roadmap encompassing ERP standardisation, B2B business development, procurement excellence, and supply chain optimisation, ensuring consistency, quality, compliance, cost efficiency, and scalable growth.

Key Responsibilities
- Develop, document, and standardise SOPs for kitchen operations, service delivery, hygiene, inventory, and customer experience across all outlets.
- Conduct regular audits/store visits to assess SOP adherence and identify gaps.
- Analyse operational data (wastage, TAT, footfall, cost per unit) to identify process bottlenecks and recommend improvements.
- Partner with outlet managers and department heads to roll out recent processes and train staff on compliance.




- Drive process improvement initiatives using Lean/Six Sigma or similar methodologies where applicable.
- Ensure compliance with food safety (FSSAI), statutory, and internal quality standards.
- Prepare dashboards/reports for leadership on process performance and improvement outcomes.
- Lead root-cause analysis for recurring operational issues and implement corrective/preventive actions.
- Support new outlet launches by setting up process frameworks from day one.
- Coordinate cross-functionally with HR, Supply Chain, and Finance to align processes with business goals.

Special Responsibilities

1. Pet Pooja ERP Implementation (Top Priority) *Objective:* Standardise all business processes through Pet Pooja. *Key Projects:* Inventory setup, recipe & BOM mapping, production module, purchase module, stock transfer automation, central kitchen integration, outlet-wise inventory control, costing module, dashboar

📌 Process Manager (Ahmedabad)
🏢 Upper Crust
📍 Ahmedabad