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IT Change Analyst

Responsibilities

Reporting into Group IT Change Manager: Work with the Group IT Change Manager

to ensure adherence to process.

CAB Leadership: Chair regular CAB meetings, ensuring timely decisions on normal

and emergency changes.

KPI and Metrics: Set up and report on agreed KPIs and metrics to measure the

effectiveness of the Change Management process.

Process Maturity: Ensure continued maturity of Change Management through

stakeholder feedback and KPI/metrics review.

Efficiency Improvements: Drive process efficiency and effectiveness improvements

through continual improvement and the use of standard change requests.

Third-Party Changes: Work with key IT partners to ensure third-party changes are

logged and reviewed effectively.

Change Reviews: Conduct change reviews to capture lessons learned from failed,

emergency, and other periodic changes, ensuring actions are logged and tracked.

Process Integration:



Collaborate with process owners such as Incident and Problem

Management to ensure seamless integration between processes.

Documentation and Training: Provide process documentation, training, and

consultation to support governance, compliance, and understanding of Change

Management across the global IT/IS community.

Stakeholder Management: Manage complex stakeholders and lead initiatives across

multiple functions and teams.

Global Compliance: Ensure global compliance with the Change Management

process across the IT/IS community

Experience

Demonstrable experience leading ITIL Change Management

processes.

Experience driving process conformity and ensuring adherence to established

standards.

Change Authority: Experience acting as IT Change Lead for an organisation

with over 10,000 geographically dispersed employees.

Strong communication skills, with the ability to produce high-quality report

📌 IT Change Analyst (India)
🏢 Spirax Group
📍 India