Introduction

vidaXL is looking for an experienced
Senior Developer
to join our
Customer Service AI (CS AI)
team.

The CS AI team is responsible for building and scaling an
AI-powered Customer Service Agent
, which automates customer interactions by:
- Processing tickets from Zendesk
- Performing intent recognition and data enrichment
- Leveraging AI/LLMs to generate customer responses
- Integrating with internal systems to execute actions (e.g. refunds, replacements)

As a Senior Developer, you will play a key role in designing and building
scalable, reliable backend systems
that power these AI-driven workflows.

The ideal candidate thrives in a
fast-paced setting
, is comfortable working with
microservices and cloud-native architectures
, and has a strong focus on
performance, reliability, and maintainability
.

Responsibilities
- Develop and maintain CS AI Java application.
- Design deterministic system that leverages AI where appropriate.
- Design and implement
scalable, resilient, and high-performance backend systems
.
- Build and maintain
RESTful APIs




and integrations with internal and external systems.
- Work on
event-driven architectures
using tools such as Kafka or similar messaging systems.
- Collaborate closely with
DevOps engineers
to ensure CI/CD, monitoring, and observability best practices.
- Troubleshoot
production incidents
, perform root cause analysis, and improve system stability and performance.
- Contribute to the design and implementation of
AI-driven workflows
, including integrations with LLMs.
- Ensure high standards in
code quality, testing, and documentation
.
- Participate in
architecture discussions
and contribute to continuous improvement of the platform.
- Contribute to automated testing strategy.
- Work closely with Product Owners and other stakeholders to translate business needs into technical solutions.

Requirements
- Bachelor’s degree in computer science, Software Engineering, or equivalent practical experience.
- 5+ years o

📌 Senior Developer (Hyderabad)
🏢 vidaXL
📍 Hyderabad