Role Overview

The Team Lead is responsible for managing end-to-end billing operations and customer invoice uploads across multiple customer portals while ensuring accuracy, compliance with customer-specific requirements, and adherence to SLA/KPI targets. The role involves leading a team, driving process improvements, collaborating with cross-functional stakeholders, and ensuring timely invoice delivery to support cash collection and DSO improvement.

Key Responsibilities
- Billing and Customer Portal Upload Management
- Ensure accurate and timely invoice generation as per contractual agreements.
- Monitor orders pending in billing queues and coordinate with Sales, Order Management, Finance, and Business teams for invoice-related issues.
- Manage invoice uploads on customer portals (Ariba, Coupa, Tungsten and customer-specific portals).
- Ensure customer onboarding and document exchange setup before portal uploads.
- Validate customer-specific upload requirements and mandatory supporting documents.
- Troubleshoot upload failures and coordinate with internal teams for timely resolution.




- Monitor portal rejection trends and implement corrective actions.
- Ensure all uploads are completed within customer SLA requirements.
- Ensure compliance with internal controls, audit requirements, and SOX guidelines.

Team Leadership
- Lead and mentor a team and conduct regular performance reviews, coaching sessions, and development discussions.
- Allocate workload and manage team capacity planning.
- Define individual KPIs and monitor productivity and quality metrics.

Stakeholder Management
- Partner with Sales, Customer Service, IT, Master Data, and Credit & Collections teams.
- Participate in monthly performance review meetings with leadership.
- Manage escalations from internal and external stakeholders.

Process Improvement and Reporting
- Identify automation opportunities to improve billing and upload efficiency.
- Standardize SOPs and work instructions.
- Monitor KPIs and

📌 Team Lead (Gurugram)
🏢 SoftwareONE
📍 Gurugram