About Blitz

Blitz is a leading quick commerce enabler, delivering orders from
60 minutes to Same-Day
, helping brands reduce RTOs, increase conversion rates, and drive customer retention. We partner with India’s most loved brands across Fashion, Beauty, and Healthcare to transform delivery speed into a
competitive edge
.

We're a team of 100+ across 9 cities in India, backed by marquee investors like
IvyCap Ventures
and
India Quotient
, with $9M raised to date (including our recent Series A). Blitz is where
execution speed meets scalability
, and we’re looking for energetic individuals to grow with us.

Role Objective

To lead a centralized monitoring control tower that ensures 100% SLA adherence across all delivery zones in India. You will be responsible for identifying operational bottlenecks (spikes in demand, rider shortages, serviceability breach) and executing real-time solutions to maintain customer NPS and delivery efficiency.

Key Responsibilities
- Performance Tracking: Monitoring key performance metrics like OTD, FASR across cities and hubs.




- Lost Tracking & Reduction: Track lost shipments through regular reviews, identify high-risk hubs and process gaps, coordinate with operations teams for timely recovery, and drive initiatives to reduce the overall lost rate.
- SLA Tracking: Monitor live dashboards to track shipment ageing, delivery SLA adherence, and dispatch timelines across hubs and clusters.
- Ageing Control: Identify high-ageing shipments (Fresh / Reattempt) and coordinate with ground operations teams to prioritize clearance.
- Lifecycle Visibility: Track shipments across the entire lifecycle—from order creation to final delivery—to prevent SLA breaches.
- Proactively flag shipments approaching SLA breach and drive immediate action plans with field teams
- Act as the central point of contact for operational escalations, ensuring timely resolution with city operations team.
- Analyze repeated SLA misses or backlog creation to identify process gaps

📌 Program Manager (Bengaluru)
🏢 Blitz
📍 Bengaluru