Job Description – Import Customer Service Executive

Job Location - Mumbai

Role Objective:
To manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely customer updates, and compliance with shipping and customs procedures.

Key Responsibilities
Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.
Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.
Provide regular shipment updates and resolve customer queries professionally and efficiently.
Handle vendor coordination, documentation, and operational follow-ups related to import shipments.
Manage import documentation
Payment coordination to carriers
Coordinate with shipping lines, documentation, and Delivery Order formalities.
Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports,



and transporters.
Track cargo movement timelines and ensure all activities are completed within agreed SLAs.
Maintain accurate documentation and shipment records as per company and regulatory requirements.
Prepare and maintain Daily Status Reports (DSR) and share updates to customer.
Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.
Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.

Skills & Competencies
Solid communication and customer-handling skills
Positive knowledge of import operations and documentation
Familiarity with shipping line, airline, and customs processes
Ability to coordinate with multiple stakeholders and meet deadlines
Attention to detail and robust follow-up skills
Working knowledge of freight forwarding and logistics systems

📌 Executive Mumbai
🏢 ExG
📍 Mumbai