Role & responsibilities
On-Site Support: Visit schools/colleges when there are urgent issues like software not working, data sync problems, or system going live.
System Setup Check: Check if the clients computer systems, internet, and servers are compatible with our software and fix any issues.
Requirement Gathering: Understand client requirements, workflows, and expectations, and communicate them clearly to the internal team.
Project Handling:
Manage end-to-end implementation of projects, ensure timely delivery, coordinate with clients and internal teams, and track progress.
Software Setup & Management: Configure our ERP and LMS software as per the school/college requirements.
Integration Support: Fix issues related to payment gateways, SMS services, biometric systems, etc.
Issue Handling: Manage and track technical issues using tools like ticketing systems (e.g., Jira, Zendesk)
and report major problems to developers.
User Training: Train school staff and teachers on how to use the software effectively.
Database Support: Help with basic data handling like running straightforward SQL queries, data backup, and ensuring data sync.
Software Updates: Install updates, recent features, and security patches on client systems.
Network Troubleshooting: Fix issues caused by internet, firewall, or network settings affecting software performance.
Documentation: Create easy guides and help documents for users.
Preferred candidate profile
Any Graduate (Graduate in Computer Science OR Information Technology is preferred)
Experience: 1 - 4 Yrs.
Laptop & 2 Wheeler is MUST
Marathi Language is MUST