Role description: To provide Operational support for the Agresso system and manage Service requests and user issues raised through ServiceNow.

Key responsibilities:
Provide L3 support for the Agresso ERP platform, including ownership and resolution of technically complex and business-critical incidents.
Perform advanced troubleshooting, root cause analysis, and problem management activities.
Support and maintain Agresso customizations, integrations, and enhancements.
Collaborate with business stakeholders, finance teams, infrastructure teams, and external vendors to resolve critical issues and deliver solutions.
Ensure system stability, performance, and continuous improvement of the Agresso application landscape.




Provide technical guidance and support to L1 and L2 support teams as required.

Key skills/knowledge/experience:
Solid expertise in Agresso/Unit4 ERP and associated business processes.
Comprehensive understanding of finance modules and end-to-end financial processes.
Robust SQL and database management/troubleshooting skills.
Development experience, including customization, scripting, integrations, and technical solution design.
Experience managing complex production issues and business-critical incidents in an enterprise setting.
Ability to work effectively across multiple functional and technical teams.

📌 Agresso Lead Developer Pune
🏢 Tata Consultancy Services
📍 Pune