Role & responsibilities

Fortinet Firewall Operations Primary Responsibility
Handle day-to-day operations and administration of Fortinet FortiGate Firewalls.
Monitor firewall health, connectivity, traffic, and security events.
Create, modify, and troubleshoot Firewall Policies and Security Rules.
Configure and troubleshoot NAT, routing, and network connectivity.
Configure and troubleshoot IPsec VPN and SSL VPN.
Troubleshoot FortiGate HA and firewall failover-related issues.
Analyze firewall logs and traffic flows to identify and resolve connectivity issues.
Perform firewall configuration changes and troubleshoot issues independently.
Troubleshoot application and user connectivity issues through firewall traffic analysis.
Identify and resolve firewall-related incidents within the required timelines.
Handle L2/L3 technical troubleshooting calls related to Fortinet Firewalls.
Perform root-cause analysis for recurring or complex firewall issues.
Coordinate with Fortinet/OEM support and L3 teams when advanced troubleshooting is required.

FortiManager
Manage FortiGate devices using FortiManager.
Perform configuration changes and policy management through FortiManager.
Troubleshoot FortiManager-related configuration and synchronization issues.
Understand ADOMs, policy packages,



device management, and configuration deployment.

Network / Supporting Skills
Good knowledge of Switching and VLANs.
Positive understanding of Routing and TCP/IP networking.
Basic to intermediate knowledge of SD-WAN.
Basic knowledge of Zscaler and ability to perform basic troubleshooting.
Good understanding of DNS, DHCP, ARP and general network connectivity.

Mandatory Technical Skills
Fortinet FortiGate Firewall – L2+
Strong hands-on experience in Fortinet Firewall Operations.
Experience handling L2/L3 technical calls.
FortiManager – Working Knowledge
Robust understanding of:
Firewall Policies
NAT
Routing
IPsec VPN
SSL VPN
HA
Firewall Logs
Traffic Flow Analysis
TCP/IP
VLANs and Switching
SD-WAN – Basic/Intermediate knowledge.
Zscaler – Basic knowledge.
FortiAnalyzer – Added advantage.
Fortinet certification – Added advantage.

Experience
3+ years of experience in Firewall / Network Security operations.
Strong hands-on experience with Fortinet FortiGate Firewalls.
Experience working in an L2/L3 technical support setting.
Experience handling customer-facing firewall troubleshooting calls.

📌 Fortinet Firewall Engineer Bengaluru
🏢 22by7 Solutions
📍 Bengaluru