Roles and Responsibilities :
Handle international calls from clients across various countries, providing excellent customer service and resolving their queries efficiently.
Process transactions, answer questions, and address concerns related to banking products and services in a qualified manner.
Maintain accurate records of all interactions with customers using CRM software or other tools.
Meet performance targets set by the company for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction scores.
Job Requirements :
Fluency in English language (spoken) with robust communication skills.
Experience in an International BPO/Call Center setting handling international voice processes.
Knowledge of US Voice process procedures would be an added advantage but not mandatory.
📌 Voice Process Puducherry
🏢 AP Management Consultants
📍 Puducherry
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