Bijlipay (Skilworth Technologies Pvt. Ltd.) Location: Chennai (Work From Office) Function: Client Success / Partnerships Reports To: Head of Business Development
About Bijlipay
Bijlipay is a fintech offering offline merchant acquiring solutions, including Android POS devices, UPI QR Soundboxes, and white-label payment infrastructure. We partner with leading banks, fintechs, and payment platforms to power merchant payment acceptance across India.

Role Overview
We are looking for a Client Success Senior Manager to own the post-sale relationship with our large fintech and bank partners. This is a high-visibility role that sits at the intersection of technology, payments, and account management. The ideal candidate has a strong grasp of payment rails, POS/QR infrastructure, and API-driven integrations, and is equally comfortable in a boardroom review as they are in a technical escalation call.

You will be the primary point of accountability for partner health, deployment success, and commercial expansion for a portfolio of strategic accounts — ensuring partners realize value from Bijlipay's product suite while identifying opportunities to deepen and grow the relationship.

Key Responsibilities

Partner Relationship Management
Own end-to-end relationship health for a portfolio of large fintech/bank partners post-contract signing
Serve as the primary escalation point for partner-side stakeholders across business, product, operations, and compliance teams
Build and maintain executive-level relationships with partner organizations, including regular business reviews (QBRs)

Technical & Payments Fluency
Understand and speak confidently to partners on POS/EDC deployment, UPI QR/Soundbox infrastructure, settlement flows,



KYC/onboarding processes, and API integrations
Work closely with Bijlipay's product, engineering, and operations teams to troubleshoot partner-reported issues and drive resolution
Translate partner technical requirements into internal product/engineering asks, and vice versa

Account Growth & Retention
Track and improve key partner health metrics: device activation rates, merchant onboarding TAT, transaction volumes, and churn
Identify upsell and cross-sell opportunities (e.g., additional device SKUs, white-label offerings, value-added services) within existing accounts
Partner with the BD team on renewal negotiations and commercial expansion discussions

Operations & Governance
Ensure SLA adherence across onboarding, deployment, and support workflows for assigned accounts
Coordinate with compliance and risk teams on partner audits, KYC escalations, and regulatory requirements
Maintain accurate account documentation, health scorecards, and escalation logs (CRM-based)

Cross-functional Coordination
Act as the internal voice of the partner — feeding insights into product roadmap and Technology delivery
Collaborate with finance/ops on invoicing, settlement reconciliation, and commercial term adherence
Support leadership with partner-facing decks, MBRs/QBRs, and escalation summaries

What We're Looking For




5–7 years of experience in client success, key account management, or partnerships — preferably within fintech, payments, banking, or B2B SaaS
Strong working knowledge of payment ecosystems: UPI, POS/EDC hardware, merchant acquiring, settlement cycles, and KYC/compliance basics
Demonstrated experience managing large, complex partner relationships (banks, NBFCs, fintech platforms, or PSPs) with multiple internal stakeholders
Comfortable reading and discussing technical/API documentation and translating between technical and business teams
Excellent stakeholder management and executive communication skills — able to run structured business reviews and handle escalations calmly
Strong analytical orientation — comfortable working with dashboards, health scorecards, and CRM tools (Salesforce/Zoho or equivalent)
Prior experience with POS device ecosystems, QR/Soundbox products, or offline merchant acquiring is a strong plus
Bachelor's degree required; MBA preferred but not mandatory

What Success Looks Like (First 6–12 Months)
Full ownership and health tracking of an assigned portfolio of strategic partner accounts
Reduction in unresolved escalations and improved SLA adherence across managed accounts
At least one measurable account expansion (new SKU, geography, or service) within the portfolio
Established cadence of structured business reviews with key partner stakeholders

Why Join Bijlipay
Work directly with category-defining fintech and banking partners at scale
High-ownership role with direct visibility to leadership
Chance to shape how a fast-growing offline payments platform manages its most strategic relationships

📌 Client Success Senior Manager (Chennai)
🏢 Bijlipay
📍 Chennai