Manager – Customer Excellence | Operations & OHC Management

Locations: Hyderabad
Employment Type: Full-time
Experience Required: 6–8 Years

About GigaCare
At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is easy — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role
We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.

Key Responsibilities
Manage end-to-end operations across multiple health centres and client locations
Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff
Ensure consistent service delivery and operational governance across sites
Monitor and achieve client-specific KPIs, SLAs, and business performance metrics
Drive workforce planning including hiring,



onboarding, training, and performance management
Track daily operations including attendance, scheduling, compliance, and workflow management
Identify operational gaps and implement process improvement initiatives
Conduct regular team reviews, coaching sessions, and performance discussions
Build strong client relationships and act as the primary operational point of contact
Prepare and present periodic business and operational performance reports

Requirements
Master’s degree or equivalent relevant experience
6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing roles
Strong leadership and people management capabilities
Excellent communication and stakeholder management skills
Ability to manage multiple locations and teams simultaneously
Experience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage

Preferred Skills
Operations Management
Team Leadership
Client Relationship Management
Performance Management
Service Excellence
Process Improvement
Workforce Planning
Healthcare Operations

If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad