ServiceNow Technical Lead / Architect Location: Hybrid – Bengaluru, Hyderabad, Mumbai, Pune, Chennai Mandatory Skills ServiceNow ITSM ITOM ITAM What We’re Looking For Strong hands-on experience in ServiceNow implementation and development Excellent communication skills Proven technical leadership capability Experience with any ServiceNow module: ITOM, ITAM (HAM/SAM) and OMT Experience with CMDB, ITOM, ITAM, TSOM and TSM modules Technical leadership and team mentoring Agile / Scrum environment experience About the Role We are seeking an experienced ServiceNow Lead Developer/Architect to design, develop and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, ITAM, TSOM and TSM modules, along with strong hands-on development experience in ServiceNow scripting and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation and telecom services transformation while mentoring junior developers and collaborating with cross-functional teams. Key Responsibilities ServiceNow Development Design, develop and implement solutions on the ServiceNow platform aligned with business requirements Build and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer and Workflows Lead development efforts and ensure adherence to ServiceNow development best practices CMDB Management Design and maintain CMDB data model and CI relationships Implement CMDB governance, health dashboards and data quality rules Configure and manage Discovery and Service Mapping integrations Ensure accurate CI lifecycle management and relationship mapping ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including Event Management, Discovery,



Service Mapping and Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring Configure event correlation, alert management and automation workflows TSM – Telecom Service Management Implement ServiceNow Telecom Service Management capabilities Develop workflows for service provisioning, fulfillment and incident handling in telecom environments Integrate telecom OSS/BSS systems with the ServiceNow platform Integrations Develop integrations using REST APIs, SOAP APIs, MID Server and IntegrationHub Integrate ServiceNow with enterprise systems such as monitoring tools, OSS/BSS systems, CRM systems and network management tools Architecture & Design Translate business requirements into technical design and architecture Ensure scalable, maintainable and secure platform solutions Participate in platform upgrades and architecture reviews Leadership & Collaboration Lead and mentor a team of ServiceNow developers Conduct code reviews and enforce coding standards Collaborate with Architects, Business Analysts, Operations teams and Infrastructure teams Support Agile/Scrum delivery models Qualifications Experience Experience working with CMDB, ITOM, ITAM, TSOM and TSM modules Technical Skills Solid experience with ServiceNow platform development (JavaScript, Glide API) Good architecture and governance knowledge ServiceNow Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & IntegrationHub Preferred Skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM or CMDB certifications Experience working in Telecom industry environments Knowledge of OSS/BSS integrations Experience with Agile/DevOps practices Interested Candidates Send your updated CV to:[email protected] or whatsapp +91-XXXXXXXXXX

Pay: ₹120,000.00 - ₹2,447,913.94 per month

Work Location: Remote

📌 ServiceNow Architect (India)
🏢 NOVIQO CONSULTANCY SERVICES
📍 India