- Responsibilities
- Visiting the insurer / corporate offices as per the schedule
- Monitor the portfolio , outstanding & facilitate for timely closure
- Review the queries received from the customer and work towards first time resolution
- Guide team members in resolving escalations from customers
- Coordinate with backend team and help in getting the claims actioned
- Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
- Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like current reports/ Data Analysis / helpdesk /wellness-related activity and more.