- Handle inbound and outbound calls from prospective property buyers.
- Respond to enquiries received through websites, property portals, digital campaigns, WhatsApp and other channels.
- Understand customer requirements including budget, preferred location, property type and purchase timeline.
- Explain project details such as location, configurations, pricing, amenities, specifications and payment plans.
- Qualify leads based on customer interest, budget and buying intent.
- Conduct regular follow-ups with prospective customers.
- Schedule and coordinate site visits with the sales team.
- Ensure proper handover of qualified leads to the sales team.
- Handle customer questions and objections professionally.
- Maintain accurate lead and follow-up records in CRM.