- Handle inbound calls from international clients, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 0-1 year of experience in BPO customer service or technical voice process.
- Solid communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
- Basic knowledge of computer applications such as email systems and internet browsers.
📌 International Voice Process (Chennai)
🏢 Sutherland
📍 Chennai
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