Application Support & Production Operations

- Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.
- Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.
- Serve as the primary point of contact for clients during production incidents, providing explicit status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.
- Monitor production environments, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.
- Support and troubleshoot Oracle databases, SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.
- Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.
- Execute production deployments, release validations, change requests, and post-implementation support while adhering to ITIL change management processes.
- Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.
- Drive operational excellence through automation, DevOps practices, AI-assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.
- Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures,



and compliance with security, audit, and operational resilience requirements.
- Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.
- Perform incident and problem trend analysis to identify systemic issues, recommend service improvements, and drive continuous operational excellence.
- Analyze complex production issues, identify potential fixes or workarounds, and collaborate with development teams to implement permanent resolutions.
- Coordinate and support security patching, vulnerability remediation, and platform hardening activities while ensuring minimal impact to production services.

Must-Have Skills:

Technical Skills

- Oracle Database Administration, SQL & PL/SQL
- Java/J2EE Application Support
- Linux Administration
- REST APIs, Web Services & Enterprise Integration
- ETL Processes & Managed File Transfer (MFT/DIS)
- Application Performance Tuning & Database Optimization
- Cloud Infrastructure (IaaS) & Scalable Enterprise Platforms
- DevOps, CI/CD & Release Management
- Monitoring, Observability & Production Support Tools
- Incident, Problem & Change Management (ITIL)
- Tomcat
- Active MQ
- Apache Camel
- Camunda
- Kong API gateway

Operational Skills

- L2/L3 Production Support
- Production Incident & Major Incident Management
- Root Cause Analysis (RCA) & Problem Resolution
- Production Deployments & Release Validation
- Application Availability, Reliability & Operational Resilience
- Service Level Agreement (SLA) Management
- Disaster Recovery (DR) & Business Continuity
- Production Automation & Continuous Service Improvement
- Risk Assessment & Operational Decision-Making

📌 Senior Operation Support Engineer (Hyderabad)
🏢 CGI
📍 Hyderabad