- Welcome customers warmly and professionally.
- Understand customer requirements, preferences and budget.
- Assist senior sales executives in handling customers and sales enquiries.
- Present and recommend suitable diamond jewellery products.
- Learn and explain basic diamond specifications, jewellery designs, pricing and product features.
- Develop an understanding of customer psychology and buying behaviour.
- Follow up with customers and prospective customers as instructed.
- Build relationships with customers and encourage repeat business.
- Work towards individual and team sales targets.
- Maintain updated knowledge of diamonds, jewellery products, designs and pricing.
- Maintain accurate customer and sales records.
- Coordinate with internal teams for order processing, customization and delivery.
- Handle customer queries politely and escalate complex issues to senior team members when required.
- Follow all company procedures relating to customer handling, jewellery handling, security and documentation.
- Maintain confidentiality of customer and company information.
Professional Qualities & Personal Attributes
- Excellent grooming and professional appearance suitable for a premium jewellery environment.
- Well-presented personality with appropriate formal / premium business attire.
- Strong customer psychology and ability to understand customer behaviour and buying intent.
- Excellent verbal communication and interpersonal skills.
- Confident, polite and sophisticated approach towards customers.
- Strong listening, presentation, negotiation and closing skills.
- High level of honesty, integrity and trustworthiness, particularly while handling high-value jewellery and customer transactions.
- Strong discipline, punctuality and professional work ethics.
- Good common sense and ability to take practical decisions while handling customers.
- Positive attitude, ownership and responsibility towards sales targets.
- Ability to work independently and as part of a team.
Preferred candidate profile
- BBA / MBA / Engineering / Any Graduate.
- Freshers to 4 years of experience can apply.
- Experience in jewellery, diamonds, luxury retail, premium retail or other customer-facing sales roles will be an advantage.
- Robust communication and interpersonal skills.
- Customer-oriented attitude with willingness to learn.
- Good presentation and basic negotiation skills.
- Target-oriented approach.
- Basic knowledge of MS Office / CRM will be an advantage.
- Willingness to work according to retail jewellery business timings, including weekends and peak business days, as required.
Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.