Common Foundation (All Tracks)

- Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
- Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
- Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.
- Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement – rather than only reactive ticket resolution.
- Act as a primary technical resource for incidents and escalations within the assigned platform area.
- Apply an automation/AI mindset – proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
- Maintain technical documentation, SOPs, and knowledge repositories.
- Coordinate with infrastructure, application, and vendor teams for issue resolution.

Track A: ServiceNow Development / Engineering

- Configure and maintain ServiceNow modules and workflows.
- Develop integrations using APIs, web services, and middleware tools.
- Implement automation for Incident, Change, Problem, and Request Management processes.
- Design and customize forms, workflows, business rules, and service catalogs.
- Support ServiceNow platform enhancements and upgrades.

Track B: Enterprise Tools / Platform Engineering

- Administer and support BMC Control-M scheduling infrastructure – batch jobs, workflows, dependencies, and calendars.
- Support monitoring and observability platforms such as AppDynamics, Grafana, Nagios, and OpenSearch, including dashboarding and alerting.
- Support source control and platform tooling such as GitHub and Rancher.




- Troubleshoot job failures, monitoring gaps, and platform performance issues across the supported toolset.
- Implement scheduling standards, automation policies, and monitoring solutions.
- Support upgrades, migrations, and environment maintenance for owned platforms.

Required Skills

Common Foundation (All Tracks)

- Solid scripting/automation ability (e.g., PowerShell, Shell, Python, or similar).
- Hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
- Strong troubleshooting and root cause analysis (RCA) skills.
- Working knowledge of ITIL processes – Incident, Change, and Problem Management.
- Demonstrated operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
- Ability to learn and support multiple enterprise platforms beyond a single tool.

Track A: ServiceNow Development / Engineering

- Experience with:
- ServiceNow Administration & Engineering
- Workflow and Catalog Development
- Business Rules and Script Development
- Incident, Change, Problem, and Request Management Modules
- API Integrations and Automation

Track B: Enterprise Tools / Platform Engineering

- Meaningful hands-on experience with one or more of the following – broad expertise across all tools is not required:
- BMC Control-M – Job Scheduling & Automation, Workflow Design & Dependency Management, Batch Processing
- AppDynamics, Grafana, Nagios, or OpenSearch – monitoring, observability, dashboarding, alerting
- GitHub – source control and CI/CD-adjacent workflows
- Rancher – container/platform management
- ServiceNow familiarity is a plus but not a mandatory screening criterion for this track.

📌 Systems Engineer Enterprise Tools BWA (Hyderabad)
🏢 GSPANN
📍 Hyderabad