Role & responsibilities

Key Responsibilities

- Provide day-to-day offshore support for Workforce Software Time Management.
- Troubleshoot and resolve incidents, service requests, and data issues within SLAs.
- Perform configuration updates, testing, and validations in WFS.
- Assist onsite team with escalations, upgrades, and payroll-related time data issues.
- Document fixes, update SOPs, and contribute to the knowledge base.
- Work in a global delivery model, collaborating across time zones .

Required Skills & Experience

- 5+ years of hands-on experience in Workforce Software (WFS) with focus on Time Management.
- Positive knowledge of timekeeping, schedules, and absence/leave management.
- Experience with integration to Payroll/HR systems (ECP/ EC - SuccessFactors).
- Strong troubleshooting and incident management skills.
- Effective communication and ability to coordinate with onsite teams.

Preferred Qualifications

- Exposure to Australian payroll and compliance rules (advantageous).
- Familiarity with labor laws, union rules, or award interpretation.

📌 SAP WFM (Workforce Management) (Kolkata)
🏢 Tekskills
📍 Kolkata