Roles and Responsibilities :

- Analyze business requirements to identify ITSM process improvements and develop solutions using ServiceNow platform.
- Collaborate with stakeholders to gather requirements, design, test, and deploy recent or modified ITSM processes.
- Develop detailed documentation of ITSM processes, procedures, and workflows within the ServiceNow system.
- Provide training and support to end-users on newly implemented ITSM solutions.

Job Requirements :

- Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements

- Analyses business requirements and translating them into actionable ServiceNow tasks and projects.





- Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner

- Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively.

- Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
- Proficiency in ServiceNow platform including its modules such as Incident Management, Problem Management, Change Management etc.

📌 ServiceNow BA (Hyderabad)
🏢 Virtusa
📍 Hyderabad