We are looking for an experienced Senior Telecaller to handle patient calls, follow-ups, appointment bookings, and lead conversion while maintaining excellent communication and patient service.
Key Responsibilities:
- Handle inbound and outbound patient calls professionally.
- Follow up with leads and convert enquiries into appointments.
- Explain hospital services, doctors, treatments, and appointment details.
- Maintain accurate call records and lead follow-ups.
- Coordinate with the hospital team for appointments and patient requirements.
- Achieve assigned calling and conversion targets.
- Handle patient queries professionally and escalate concerns when required.
Requirements:
- 2–5 years of experience in telecalling, sales, customer service, or healthcare.
- Excellent Hindi communication; basic English preferred.
- Good convincing, follow-up, and communication skills.
- Target-oriented and confident personality.
- Basic computer/CRM knowledge.