Location: HSR Layout, Bengaluru | Work from Office
Process: Voice – Inbound & Outbound Customer Support
Experience: 0–5 Years
Education: 12th Pass & Above
Age: 18–30 Years
- ? SalaryFreshers: ₹18,000 per month
- Experienced: ₹20,000 per month
- ?️ Language RequirementsHindi & English – Mandatory
- Any ONE Regional Language: Kannada / Tamil / Telugu
? Role OverviewWe are looking for enthusiastic and customer-focused Customer Service Representatives for the Traya Voice Process. The role involves handling customer interactions, resolving queries, maintaining service quality, and ensuring a positive customer experience.
- ? Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Provide accurate information and effective solutions to customer queries.
- Maintain call records and update CRM systems.
- Follow quality, compliance, and process guidelines.
- Ensure high levels of customer satisfaction.
- Achieve daily productivity and performance targets (KPIs).
- Handle customer objections and concerns confidently.
- ✅ Eligibility CriteriaGraduates – Freshers can apply.
- Non-graduates with a minimum of 1 year of customer service experience can apply.
- Strong verbal communication in Hindi & English.
- Proficiency in Kannada / Tamil / Telugu.
- Basic computer knowledge and typing skills.
- Willingness to work from office in HSR Layout, Bengaluru.
- ⭐ Required SkillsCommunication Skills
- Customer Service
- Interpersonal Skills
- Objection Handling
- Problem-Solving
- Active Listening
- Target Orientation
- Adaptability
- ? Why Join?Prospect for both freshers and experienced candidates.
- Build a career in customer service.
- Work with a structured and performance-driven organization.
- Stable voice-process career opportunity.