We are looking for a motivated and results-driven Tele Caller Collection Agent to join our team. The ideal candidate will be responsible for contacting customers to collect outstanding debts while maintaining professionalism and ensuring a positive customer experience.
Key Responsibilities:
- Contact customers via phone calls to remind them of pending payments.
- Negotiate and persuade customers to make timely payments.
- Maintain accurate records of customer interactions and payment status.
- Resolve customer queries and provide information about payment plans.
- Follow company guidelines and compliance policies while handling collections.
- Escalate unresolved cases to the relevant department when necessary.
- Achieve daily, weekly, and monthly collection targets.