We are looking for a responsible, well-spoken and customer-focused individual to join our team as a Front Office Reception & Telesales Executive. The role involves welcoming guests, handling reception responsibilities, attending customer calls, promoting resort packages, and assisting customers with bookings.
Key Responsibilities
- Welcome and assist guests professionally at the front desk.
- Handle check-in, check-out and basic guest requirements.
- Attend inbound and outbound customer calls professionally.
- Explain resort packages, offers, facilities and services clearly.
- Generate leads and follow up with potential customers.
- Assist customers in selecting suitable packages based on their requirements.
- Handle resort booking enquiries, confirmations and basic queries.
- Maintain accurate records of guest details, calls, leads and bookings.
- Coordinate with housekeeping, management and other departments when required.
- Provide excellent customer service and handle customer concerns politely.
- Achieve assigned telesales and booking targets.
Requirements
- Good communication and interpersonal skills.
- Basic sales and customer-handling skills.
- Pleasant personality and professional approach.
- Basic knowledge of computer operations.
- Ability to handle customers confidently in person and over the phone.
- Good time management and organisational skills.
- Ability to work as part of a team.
Additional Expectations
- Must be punctual and adhere to working hours.
- Should be flexible with front-office and telesales responsibilities when required.
- Positive attitude and willingness to learn.
- Ability to work in a customer-facing setting.
- Target-oriented approach with a focus on bookings and customer satisfaction.
📌 Receptionist Cum Telecaller (Herohalli)
🏢 Skyline Resorts
📍 Herohalli
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