Reporting To: Branch Manager / Operations Head / Management
Employment Type: Full-Time
Job Purpose
The Floor Manager is responsible for overseeing day-to-day operational activities, employee productivity, customer movement, process discipline and coordination between teams to ensure smooth branch operations.
Key Responsibilities
- Manage daily floor activities and employee deployment.
- Ensure employees report on time and follow assigned responsibilities.
- Monitor Sales, Purchase, Customer Support and other operational activities on the floor.
- Conduct morning briefings and communicate daily priorities.
- Monitor employee productivity and achievement against assigned KPIs.
- Track pending customer cases and ensure timely follow-up.
- Coordinate customer movement between front desk, purchase, sales and accounts.
- Ensure CRM and operational records are updated correctly.
- Resolve floor-level operational issues before escalation.
- Monitor customer experience and service quality.
- Ensure employees follow company SOPs and communication standards.
- Identify performance gaps and coordinate coaching/training.
- Prepare daily operational reports for management.
- Coordinate with HR regarding attendance, discipline and manpower requirements.
- Escalate critical customer or operational issues to senior management.
- Any Degree; MBA preferred for experienced candidates.
- 2–5 years of experience in operations, retail, sales or team management preferred.
- Strong leadership ability.
- Excellent communication and people-management skills.
- Ability to work with KPIs and reports.
- Robust problem-solving and coordination skills.
- Comfortable managing multiple departments simultaneously.
📌 Floor Manager (Chennai)
🏢 Rate4gold
📍 Chennai
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