Job Description – Customer Support Executive

Job Location[Bangalore, RT Nagar]

DepartmentFront Office / Customer Support

Job TypeFull-Time

Job SummaryWe are looking for a friendly, qualified, and customer-focused Customer Support Executive to manage front-desk activities while providing excellent support to customers. The candidate will be responsible for handling visitors, calls, customer queries, coordinating with internal departments, and ensuring smooth day-to-day front-office operations.

- Key ResponsibilitiesGreet and welcome visitors, customers, and business associates professionally.
- Handle incoming calls, emails, WhatsApp messages, and customer enquiries.
- Understand customer requirements and provide accurate information regarding products, services, orders, and processes.
- Resolve customer complaints and concerns promptly or coordinate with the concerned department for resolution.
- Maintain proper records of customer queries, complaints, feedback, and follow-ups.
- Follow up with customers regarding pending queries, orders, requests, or service-related issues.
- Coordinate with internal departments such as Sales, Operations, Accounts, Logistics, and Management to resolve customer concerns.
- Maintain visitor records, call logs, and other front-office documentation.




- Manage incoming and outgoing courier, parcels, and documents.
- Assist with scheduling meetings and coordinating appointments when required.
- Maintain a neat, organized, and professional reception area.
- Provide administrative support to the team as required.
- Ensure timely communication and follow-up on customer requests.
- Maintain a positive and professional relationship with customers and visitors.
- Required Skills & QualificationsGraduate in any discipline.
- 0–1 years of experience in Customer Support
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Basic knowledge of MS Office, email, Excel, and communication platforms such as WhatsApp.
- Good problem-solving and follow-up skills.
- Professional appearance and positive attitude.
- Should be polite, patient, approachable, and customer-oriented.
- Good telephone etiquette.
- Ability to remain calm while handling difficult customers.
- Good organizational and time-management skills.
- Effective follow-up and closure of customer complaints.
- Accuracy of customer records and documentation.
- Professional handling of visitors and calls.
- Coordination and communication with internal departments.

📌 Customer Support Executive (Bengaluru)
🏢 VICTOUS LIFESCIENCES PRIVATE
📍 Bengaluru