- Key ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and other channels.
- Resolve customer complaints and provide timely solutions.
- Follow up with customers until issue closure.
- Coordinate with Sales, Operations, Finance, and other teams.
- Maintain customer records and update CRM/data regularly.
- Escalate unresolved issues to the reporting manager.
- Maintain qualified and positive customer relationships.
- Prepare basic daily/weekly customer support reports.
- Required SkillsGood verbal and written communication.
- Strong customer-handling and problem-solving skills.
- Good follow-up and coordination abilities.
- Basic knowledge of MS Excel, Word, and Email.
- Positive attitude and customer-focused approach.
QualificationGraduate in any discipline. Freshers with good communication skills can also apply.