Founder's Office - Customer Success Manager | Affluense Bengaluru | Full-time About Affluense Affluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan). About the Role We're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base. What You'll Do Trial Conversion Own onboarding and activation for accounts in active trial, driving them to "aha moment" fast Track trial usage and engagement to identify stalled accounts and intervene proactively Demonstrate clear ROI to convert trials into paying customers Retention & Expansion (Paid Accounts) Drive seat expansion and upsell within existing accounts by increasing RM/user adoptio nBuild strong relationships with key stakeholders (RMs, team leads, decision-makers) at customer organization sRun regular check-ins, QBRs,



and training sessions to maximize product utilizatio nOwn retention and renewal targets, and be directly accountable for NRR/logo retentio n Cross-cuttin g Be the voice of the customer internally — feed insights back to product and founde rsWork cross-functionally with sales, product, and data teams as part of the Founder's Offi c e What We're Looking F or 1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background prefer redStrong communication and stakeholder management skills; comfortable engaging with senior wealth management profession alsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running structured playbo oksHigh ownership and hustle — this is a Founder's Office role in an early-stage startup, not a 9-to-5 CS s eatPrior experience with wealth management, private banking, or financial services professionals is a strong p l us Why J oin Work directly with the founding team on a fast-growing enterprise SaaS pro ductHigh ownership, high visibility role shaping how Affluense scales customer success as a func tionBe part of a lean, rapid-moving team backed by top inves tors

📌 Founder's Office - Customer Success Manager (Karnataka)
🏢 Affluense
📍 Karnataka