-Answer calls professionally to provide information about ERP and
services and obtain details of complaints.
- Understand Customer’s Complaints related to ERP and can translate it to
IT team Properly.
- Maintaining and monitoring ERP project plans, project schedules & work
hours.
- Assist users in all aspect of ERP system use.
- Manage the configuration and operation of on-premise ERP systems;
provide technical support for ERP and software issues.
- Keep records of customer interactions and transactions, recording details
of inquiries, complaints, and comments, as well as actions taken.
- Documenting and following up on significant actions and decisions.
- Follow up to ensure that appropriate actions were taken on customers’
requests.
📌 Technical Support Specialist (Ahmedabad)
🏢 Nameless
📍 Ahmedabad
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