- 10 to 15 years of overall IT experience, with at least 4 years working as a Lead Developer or Architect on the ServiceNow platform.
- The ability to easily switch between high-level architecture design and hands-on coding (JavaScript, Glide APIs, Flow Designer, and Service Portal).
- Strong experience implementing ITSM and at least one other major module like CSM or HRSD.
- Practical experience configuring Now Assist (GenAI) and using ServiceNow Performance Analytics or reporting tools to build dashboards.
- Deep technical proficiency in enterprise integration patterns, including REST/SOAP web services, Webhooks, and secure OAuth authentication protocols.
- Certified System Administrator (CSA) and Certified Application Developer (CAD).
- At least two Certified Implementation Specialist (CIS) certifications in areas like ITSM, CSM, or HRSD.
Valuable to Have
- Experience setting up AI-driven workflows or digital transformation projects.
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.
- Experience working in Agile or Scrum environments.