About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position: Customer Retention SpecialistJob Level: E3Location : Bangalore (Onsite)As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!Who you’ll report to:This role reports to VP of Global Customer Retention (based in the US)You’ll make an impact by being responsible for:

- Meeting or exceeding assigned sales objectives and quotas for renewal business
- Working closely with Customer Success, Sales, Contract Ops,



and Support teams to stay updated with customer issues and problems affecting customer retention
- Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
- Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
- Maintaining, updating, and managing all SalesForce.com renewal opportunities
- Manage large enterprise accounts

You will be a great fit if you have:
- 3 -7 years of Renewal or account management experience
- Experience selling software products that are on-demand and recurring in nature
- Experience using Salesforce.com as CRM
- Software Sales experience; SaaS or subscription sales (Must)
- Experience and knowledge of AI, Automation and/or APA preferred
- Experience using Salesforce CPQ (is a must)
- You excel in these key competencies:
- High problem-solving ability to learn and adapt quickly while being a self-starter
- Team-oriented with the ability to succeed in an entrepreneurial environment
- Committed, enthusiastic and coachable with a desire to thrive in sales environment
- Solid presentation and communication skills (verbal, written, and listening)
- Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

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