Job Description

Job Purpose

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To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

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Key Responsibilities:

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- Manage Ocean Import & Export operations across all branches in the assigned region.
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- Ensure timely and accurate shipment execution, documentation, billing, and file closure.
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- Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
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- Drive process standardization, SOP compliance, and continuous improvement.
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- Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
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- Handle critical customer escalations and ensure timely resolution of service issues.
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- Work closely with Sales and KAM teams to support customer retention and business growth.
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- Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
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- Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
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- Provide regular operational MIS and performance updates to Senior Management.
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Candidate Profile :

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- Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
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- 10–15 years of experience in Ocean Freight/Freight Forwarding.
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- Prior experience managing regional/multi-branch operations preferred.
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- Strong knowledge of FCL/LCL, Import & Export operations.
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- Robust leadership, commercial, analytical, customer management, and problem-solving skills.
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Key KPIs:

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Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control

📌 Regional Manager - Ocean Freight Operations (Mumbai)
🏢 Savino Del Bene
📍 Mumbai