Job Description

International/ Domestic Customer Support Executive

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Office Location: Gurugram, Haryana

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Contact Person - HR Anjali - What's app your resume to (phone hidden)

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Interview Mode - Face to Face only (No Virtual rounds)

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Work Mode- On-site working

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Working days- 6 days working with a roster off

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Preferred Languages- English, Hindi, Tamil, Telugu, Kannada

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Salary- 2.5 - 4 LPA

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PolicyBazaar is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

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Key Responsibilities:

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- Handle inbound and outbound calls to address customer queries and concerns.
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- Provide accurate information regarding insurance policies, premium calculations, and policy status.
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- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
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- Maintain customer records by updating information in the CRM system.
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- Ensure customer satisfaction through professional communication and problem-solving.
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- Meet daily, weekly, and monthly targets set by the team lead.
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Required Skills:

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- Excellent communication skills (verbal and written) in English and Hindi.
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- Ability to handle customer queries efficiently and politely.
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- Basic computer knowledge and proficiency in MS Office and email.
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- Patience and empathy to manage difficult or irate customers.
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- Prior experience in a call center or customer support role is a plus.
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- Freshers and experience both can apply.
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- Minimum education: Graduate.
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- Salary package 2.5 LPA to 4 LPA.
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Interested candidates can share their resume to [email protected]

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or What'sapp to (phone hidden)

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Regards,

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HR Anjali

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Policy Bazaar

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We are looking for Immediate joiners .

📌 Customer Service Specialist (Gurugram)
🏢 Policybazaar.com
📍 Gurugram