Job Description

Location: Bangalore

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Shift Timing: 9:30 PM – 6:30 AM (US Shift)

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Cab facility provided

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Experience: 6 to 10 Years

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Job Title: Team Leader - Credit Operation (US Mortgage/Loan operation

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s)
n Job Summ

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aryWe are looking for an experienced and detail-oriented Team Leader – Credit Operations to manage and oversee loan origination, processing, and documentation activities. This role involves leading a team, ensuring compliance with credit guidelines, and driving operational efficiency while maintaining high-quality standards across all loan fil

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es.
n Key Responsibili

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ties1. Credit Review & Documenta

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- tionReview loan applications and supporting documents to ensure completeness, accuracy, and compliance with credit and program guideli
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- nes.Collect, validate, and organize borrower documentation such as financial statements, tax returns, ownership records, and insurance pap
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- ers.Identify and reconcile inconsistencies across documents (e.g., ownership details, revenue figures, entity names, and addresses), escalating discrepancies when requi
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- red.Prepare loan files for underwriting submission and closing using standardized checklists and quality control measu
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res.2. Team Leader

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- shipLead, mentor, and manage a team of loan processing and origination speciali
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- sts.Set clear performance expectations and ensure consistent delivery of high-quality out
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- put.Foster a positive, collaborative, and performance-driven work environm
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ent.3. Loan Origination & Proces

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- singOversee the end-to-end loan origination and processing lifecy
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- cle.Ensure adherence to company policies, regulatory requirements, and credit guideli
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- nes.Monitor loan pipelines, identify bottlenecks, and proactively resolve issues to maintain turnaround ti
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mes.4. Stakeholder Collabora

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- tionCoordinate with Sales, Underwriting, and Closing teams to address documentation gaps and ensure smooth file progress
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- ion.Act as a key point of contact for internal stakeholders on credit operations matt
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ers.5. Compliance & Quality Assur

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- anceEnsure all loan documentation meets regulatory and internal compliance standa
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- rds.Stay updated with industry trends, lending laws, and regulatory chan
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- ges.Partner with compliance teams to maintain adherence to policies and procedu
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res.6. Reporting & Performance Manage

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- mentTrack team performance metrics and prepare reports for senior managem
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- ent.Analyze operational data to identify improvement areas and implement process enhanceme
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nts.7. Customer Experi

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- enceEnsure a seamless borrower experience by addressing queries and resolving issues promp
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- tly.Maintain clear and professional communication throughout the loan lifecy
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cle.8. Systems & Record Manage

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- mentMaintain accurate records, updates, and notes in CRM and Loan Origination Systems (L
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- OS).Ensure proper documentation and audit readiness at all ti
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mes.9. Training & Develop

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- mentConduct onboarding and training sessions for new hi
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- res.Drive continuous learning and skill development within the team through coaching and knowledge shar
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ing.
n Qualifications & S

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- killsMinimum 5 years of experience in Credit Operations, Loan Origination, Processing, and Documenta
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- tion.Minimum 1 year of experience as a Team Leader (official designation/on papers is mandat
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- ory).Willingness to work Night Shifts (US Shift) and Work From Office (
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- WFO).Strong understanding of lending practices, credit policies, and compliance requirem
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- ents.Proven experience in team leadership and people manage
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- ment.Excellent analytical, problem-solving, and decision-making sk
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- ills.Strong communication and stakeholder management abili
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- ties.Ability to manage multiple priorities in a quick-paced environ
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ment.
n Key Compet

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- enciesAttention to
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- DetailLeadership & Team Mana
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- gementProcess Improvement M
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- indsetRisk & Compliance Awa
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- renessCustomer-Centric Ap
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proach

📌 Team Leader - Credit Operations (Bengaluru)
🏢 R Systems
📍 Bengaluru