1. Manage all the client interactions and maximize the business through quality service being provided to the client.
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2. Ensuring high level of customer satisfaction.
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3. Ensuring quality service is provided to clients by following the organization standards.
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4. Issuing tickets as per the client requirements.
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5. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
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6. Ensure client SLA's are met.
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7. Drive PLB carrier sales.
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8. Ensure all supports are uploaded in ibook
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9. Ensure Nil billing pendency.
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10. Extend support for submission by providing all correspondence mail.
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11. Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business
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13. Coordinating & negotiating with hotels and suppliers
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14. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation