n
- Register and process Motor OD claims in the claims management system.
n
- Verify policy coverage, claim eligibility, and claim documents.
n
- Scrutinize survey reports, repair estimates, invoices, and supporting documents.
n
- Coordinate with surveyors, garages, customers, and internal teams for claim resolution.
n
- Process cashless and reimbursement claims within defined TAT.
n
- Ensure compliance with IRDAI guidelines and company claim procedures.
n
- Monitor pending claims and follow up for missing documents or reports.
n
- Detect discrepancies, suspicious claims, and potential fraud indicators.
n
- Update claim status and maintain accurate records in the claims system.
n
- Ensure quality and accuracy of claim approvals and settlements.
n
- Handle customer and dealer queries related to claim processing.
n
- Prepare MIS reports and support claim audits.
n
n
Required Qualifications
n
n
- Graduate from B.Tech (Automobile/Mechanical preferred)
n
- 1-5 years of experience in Motor OD Claims (Back Office preferred).
n
- Knowledge of motor insurance policies and claim procedures.
n
- Valuable understanding of repair estimates, survey reports, and claim documentation.
n
n
Key Skills
n
n
- Motor OD Claims Processing
n
- Policy Interpretation
n
- Claims Investigation
n
- Documentation & Verification
n
- Analytical Skills
n
- MS Excel and Computer Proficiency
n
- Communication & Coordination
n
- Time Management
n
- Attention to Detail
n
- Customer Service Orientation
n