Job Description

Client: OPTUM

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Joining Locations: Hyderabad

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Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

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Drive Dates : Daily Walkin @ Artech Hyd

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Drive Timing : 10:00 AM to 1:00 PM

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Office Addresses :

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Hyderabad Office:

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Artech Infosystems

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Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032

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We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

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Key Responsibilities

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- Handle inbound customer interactions via chat with professionalism and empathy.
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- Understand customer issues and provide accurate and timely resolutions.
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- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
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- Document chat interactions clearly and accurately in internal systems.
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Required Qualifications

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- 0–2 years of customer service experience (chat support preferred).
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- Strong written communication skills in English.
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- Ability to manage multiple chat conversations simultaneously.
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Preferred Qualifications

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- Prior experience in chat-based customer support.
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- Exposure to healthcare, insurance, or managed care processes.
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- Familiarity with CRM tools or chat platforms.
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- Excellent typing speed and accuracy.
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Educational Background Eligibility

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Process only candidates with the following qualifications:

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- B.Sc.
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- B.Com.
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- B.A.
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- MBA
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Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.

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Typing Test

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TypingTest.com – Complete a 60-second Typing Test.

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Candidates must agree to the following conditions before processing:

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- 6-month contract
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- Complete Night Shift
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- Rotational weekly offs
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- 100% Work from Office
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- No unplanned leave or NCNS (No Call No Show) cases will be entertained.
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- Extended break times without valid reasons will not be accepted.
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- No public holidays.
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- Candidates must adhere to all company policies and expectations.
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- Non-availability of company transport is not a valid reason for reporting late to work.
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- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).
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Client Perks :

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The client will provide:

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- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
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- Meals will not be provided.
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- One month of training at the client site, after which candidates will move into production.
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📌 Customer Service Representative (Hyderabad)
🏢 Optum
📍 Hyderabad