Job Description

Inside Sales Associate – Coliving (Zolo)

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Zolo | Coliving

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Convert leads. Build trust. Drive bookings with speed and discipline.

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Location - Bangalore

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CTC - 6 LPA ( 4 LPA Fixed +2 LPA Variable)

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Why this role exists

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Zolo Coliving operates in a high-intent, high-volume demand environment — where customers are actively looking for accommodation but need guidance, trust, and clarity to make a decision.

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The difference between a lead and a booking is not availability — it is speed, communication, and follow-through.

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As we scale, the challenge is not just generating leads — it is converting them consistently, quickly, and efficiently while ensuring a smooth and trustworthy customer experience.

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This role exists to ensure that every lead is handled with urgency, every conversation builds confidence, and every high-intent customer is converted into a booking.

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If the Inside Sales Associate is strong, leads convert fast and predictably.

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If the Inside Sales Associate is weak, leads drop, conversions fall, and revenue leaks.

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Your mandate is clear

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- Convert inbound and outbound leads into confirmed bookings
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- Respond to leads with speed and urgency
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- Understand customer needs and map them to the right property
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- Drive conversations towards closure with clarity and confidence
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- Maintain strong follow-up discipline with zero lead leakage
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This is not a support role. It is a conversion-driven, target-oriented role with clear ownership of outcomes.

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About Zolo

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Finding dependable accommodation has historically been fragmented and inconsistent.

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People settled for compromises because the system offered few trustworthy options.

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Zolo reimagined living and hospitality as a connected journey.

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Zolo Coliving simplifies urban living.

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Z Vacations enables meaningful travel experiences.

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Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

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Today, over 100,000 people trust Zolo across different phases of life.

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Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

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What you will be responsible for

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1.Own Lead Conversion & Booking Outcomes

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- Take full ownership of converting leads into bookings
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- Drive conversations towards site visits or direct closure
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- Achieve daily and weekly conversion targets
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- Focus on high-intent leads and close them faster
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- Ensure no revenue leakage from unconverted leads
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2.Lead Handling & Speed to Connect

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- Respond to inbound leads with minimal delay
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- Make repeated and structured attempts for outbound leads
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- Maximize connect rates through persistence and discipline
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- Ensure no lead is left unattempted
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- Maintain urgency across all interactions
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3.Customer Understanding & Requirement Mapping

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- Understand customer needs (budget, location, duration, preferences)
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- Identify intent level early in the conversation
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- Match requirements with the most relevant properties
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- Suggest alternatives when exact matches are not available
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- Guide customers with clarity and confidence
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4.Drive Persuasion & Closure

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- Handle basic objections related to price, location, and trust
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- Build confidence and credibility during interaction
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- Position Zolo as the preferred choice
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- Move conversations towards clear next steps
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- Drive closure within defined timelines
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5.Follow-up Discipline & Engagement

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- Maintain structured follow-ups across all leads
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- Use calls and WhatsApp to stay engaged with customers
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- Ensure no drop-offs due to lack of follow-up
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- Track next actions clearly for every lead
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- Stay persistent until closure or transparent drop
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6.Maintain CRM & Process Discipline

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- Update CRM after every interaction
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- Maintain accurate lead stages and next steps
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- Ensure clean and reliable pipeline visibility
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- Follow defined sales processes and playbooks
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- Enable clear tracking of performance and outcomes
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What success looks like after 6–12 months

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- High and consistent conversion rate vs team average
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- Strong connect rates with minimal lead leakage
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- Consistent daily execution on calls and follow-ups
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- Clean and reliable CRM pipeline
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- Positive and professional customer interactions
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- Ability to independently handle high-intent leads and drive closure
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Who this role is for

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You will likely thrive here if:

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- You enjoy speaking with customers and guiding decisions
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- You are comfortable working with targets and performance metrics
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- You have high energy and are willing to put in consistent effort
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- You are open to learning and improving every day
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- You take responsibility for outcomes, not just tasks
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- You can handle rejection and still stay motivated
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Experience we value

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- Fresher or early-career candidate
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- Strong spoken communication skills (English + regional language preferred)
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- Any exposure to customer-facing roles is a plus
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- Comfort with calling-based roles and performance tracking
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Hospitality or sales experience is not mandatory.

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Communication ability, drive, and ownership mindset are critical.

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The impact you will have

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You will be the first voice of Zolo for potential customers.

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You will directly influence conversion rates and revenue outcomes.

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You will shape customer trust and first impressions of the brand.

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Why join now

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Zolo Coliving is scaling rapidly across markets.

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As we grow, conversion discipline and customer trust will define success.

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This role sits at the heart of that growth engine.

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If you believe performance comes from effort, clarity, and ownership — this is the right opportunity.

📌 Inside Sales Representative (Bengaluru)
🏢 Zolo
📍 Bengaluru