Job Description

About the Role

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LeadSquared is looking for a customer-centric and commercially driven Senior Lead - Key Account Manager to manage and grow a portfolio of strategic Healthcare and HealthTech customers in the US market.

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In this role, you will own customer relationships end-to-end, driving renewals, expansion opportunities, and long-term customer success. You will work closely with cross-functional teams to ensure customers realize maximum value from LeadSquared‘s platform while identifying opportunities to grow revenue.

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This is an individual contributor role that requires strong account management, consultative selling, and executive stakeholder management skills.

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Key Responsibilities

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- Own and manage a portfolio of strategic US Healthcare and HealthTech accounts.
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- Drive revenue growth through renewals, upsell, and cross-sell opportunities.
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- Build trusted relationships with CXO and senior business stakeholders.
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- Conduct Quarterly Business Reviews (QBRs) to showcase business value, adoption, and future growth opportunities.
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- Drive customer adoption, satisfaction, retention, and long-term account health.
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- Partner with Product, Customer Success, Implementation, and Support teams to deliver an exceptional customer experience.
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- Act as the voice of the customer by proactively managing risks, escalations, and business priorities.
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- Maintain accurate account plans, revenue forecasts, and CRM hygiene.
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- Identify customer needs and recommend solutions that align with their business goals.
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- Consistently achieve revenue retention and account growth targets.
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Who Should Apply

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- 6–10 years of experience in Key Account Management, Customer Success, or Enterprise Account Management.
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- Experience managing strategic B2B customers, preferably within SaaS, Healthcare, or HealthTech.
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- Proven track record of driving renewals, account expansion, and customer retention.
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- Strong executive presence with the ability to influence CXO-level stakeholders.
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- Excellent communication, negotiation, and presentation skills.
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- Customer-first mindset with a consultative approach to solving business challenges.
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- Ability to work independently in a fast-paced, high-growth setting.
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- Experience working with CRM platforms (LeadSquared experience is an added advantage).
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Preferred Skills

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- Enterprise SaaS account management
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- Strategic relationship management
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- Revenue retention and expansion
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- Executive stakeholder management
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- Quarterly Business Reviews (QBRs)
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- Commercial negotiations
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- Forecasting and pipeline management
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- Customer Success
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- Cross-functional collaboration
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📌 Key Account Manager (Bengaluru)
🏢 LeadSquared
📍 Bengaluru