Job Description

Position Purpose

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The Operations Manager is responsible for overseeing and optimizing the end-to-end product development, planning, sourcing, and production processes. The role ensures that all activities are executed according to company standards, quality requirements, timelines, and compliance procedures.

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Acting as the key liaison among internal departments, headquarters, suppliers, and customers, the Operations Manager facilitates effective cross-functional communication, drives operational excellence, and supports continuous improvement initiatives across the organization.

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The position also plays a strategic role in supplier performance management, production capacity evaluation, risk mitigation, and business growth support.

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Key Responsibilities

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Product Development & Production Management

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- Coordinate with the HQ Buying Department regarding supplier allocation and monitor the quotation process.
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- Oversee all product development activities, ensuring projects are assigned to the most suitable suppliers and workloads are balanced according to production capacity.
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- Monitor development timelines, sampling activities, and production milestones to ensure on-time delivery and compliance with company standards.
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- Ensure effective project start-up management by coordinating Production Managers, Project Managers, Supply Chain Planners, and Quality teams.
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- Provide regular operational reports and weekly status updates to Headquarters, highlighting project progress, risks, delays, and corrective actions.
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- Monitor repeat-order production processes and ensure production schedules are aligned with delivery deadlines.
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- Escalate and resolve operational issues by coordinating with HQ and relevant stakeholders.
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Supplier Management & Sourcing Support

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- Support the HQ Sourcing Team in evaluating, developing, and maintaining the supplier network.
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- Conduct supplier audits and site visits to assess manufacturing capabilities, compliance standards, production capacity, and partnership potential.
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- Evaluate supplier performance through structured assessment criteria and rating systems.
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- Negotiate strategic operational matters with suppliers to improve efficiency, quality, cost, and service levels.
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- Coordinate supplier development initiatives in collaboration with CSR, Sourcing, QA, and Compliance teams.
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- Monitor and manage subcontracting activities to ensure adherence to company standards and customer requirements.
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- Deliver training and guidance to suppliers regarding company procedures, quality expectations, and compliance requirements.
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Quality & Compliance Management

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- Collaborate with QA and QC teams to ensure compliance with customer requirements and company quality standards.
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- Coordinate quality inspections, audits, supplier corrective actions, and quality improvement programs.
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- Support the management of customer complaints and ensure timely implementation of corrective and preventive actions.
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Customer & Business Support

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- Act as a key contact for operational matters with customers and external stakeholders.
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- Support customer visits, factory visits, audits, and business reviews.
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- Assist Sales and Marketing teams in operational planning and customer development activities.
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- Participate in commercial discussions regarding recent business opportunities, production feasibility,



and quality-related matters.
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- Support negotiations related to new projects, orders, and customer claims.
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Qualifications & Experience

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- Bachelor's degree in Engineering, Operations Management, Supply Chain Management or a related field.
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- Minimum 5 years of experience in product development, sourcing, manufacturing, or operations management.
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- Proven experience managing supplier networks and cross-functional teams in an international environment.
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- Strong knowledge of manufacturing processes, production technologies, materials, and printing techniques.
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- Experience in quality management systems, supplier audits, and compliance standards.
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- Familiarity with SAP.
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Required Competencies

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Technical Competencies

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- Product Development and Manufacturing Processes
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- Supplier Management and Vendor Evaluation
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- Production Planning and Capacity Analysis
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- Quality Assurance and Quality Control
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- Supply Chain and Sourcing Operations
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- Budget Management and Cost Control
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- Process Improvement and Operational Excellence
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- Advanced Excel Skills
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- PLM and SAP Knowledge
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Leadership & Soft Skills

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- Strong Leadership and Team Management
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- Excellent Communication and Interpersonal Skills
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- Negotiation and Influencing Skills
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- Strategic Thinking and Decision-Making
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- Risk Assessment and Mitigation
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- Problem-Solving and Analytical Thinking
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- Ability to Manage Multiple Priorities
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- Results-Oriented Mindset
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- Ability to Work Under Pressure and Meet Tight Deadlines
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Languages

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- Fluent Indian
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- Fluent English (spoken and written)
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Other Requirements

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- Avaialbe to frequent nationwide business trip in India
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- Ability to work effectively in a multicultural and international business environment.
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📌 Operations Manager (Mumbai)
🏢 BRANDART
📍 Mumbai