Job Description

About the Role

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We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey.

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Key Responsibilities

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Team Leadership & People Management

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- Lead, mentor, and manage a team of Nutrition Coaches.
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- Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
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- Drive team engagement, motivation, and continuous learning.
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- Identify coaching gaps and implement improvement plans.
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- Support hiring, onboarding, and training of new nutrition coaches.
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Product Ownership & Revenue Responsibilities

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- Identify opportunities to increase revenue, including expired client reactivation, pack renewals, and continuity program conversions etc.,
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- Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
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- Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
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- Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
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- Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions,



referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
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- Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
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- Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
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- Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.
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Service Delivery & Performance Management

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Own and monitor key service metrics including:

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- Client weight loss outcomes
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- Coach connect adherence
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- Client progress tracking
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- Meal plan completion
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- Client retention
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- NPS and client satisfaction
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- Coach productivity and quality metrics
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- Analyze performance trends and identify improvement opportunities.
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- Ensure timely follow-ups and adherence to client protocols.
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- Conduct regular quality audits and feedback sessions.
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Product & Client Journey Ownership

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- Oversee the complete client journey from onboarding to program completion.
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- Identify client pain points and recommend improvements.
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- Connect with any escalated clients to provide feedback and close tickets timely.
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- Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
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- Drive implementation of new features, workflows, and nutrition initiatives.
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- Ensure consistency across all client touchpoints.
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Process Improvement & Innovation

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- Lead new nutrition initiatives to improve engagement and retention.
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- Develop and optimize SOPs for the nutrition team.
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- Identify automation and process improvement opportunities.
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- Participate in pilot programs and product testing.
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Required Skills

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- Solid people management skills
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- Ability to motivate and develop teams
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- Excellent decision-making skill
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- Ownership mindset
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- Problem-solving ability
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- Excellent verbal and written communication
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- Ability to provide constructive feedback
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- Strong stakeholder management
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- Comfortable working with numbers and performance metrics
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- Ability to analyze reports and derive actionable insights
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- Data-driven decision making
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Technical Skills

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- Microsoft Excel
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- Microsoft Word
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- Google Sheets
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- PowerPoint (preferred)
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Qualifications

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- Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
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- 4+ years of experience in nutrition coaching or healthcare operations.
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- Minimum 2 years of team handling experience preferred.
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📌 Nutrition Team Lead (Bengaluru)
🏢 CureFit
📍 Bengaluru