Job Description

Company Overview:

n

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

n

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a solid presence in the US and India, serving over 500 customers.

n

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

n

n

Description:

n

n
- Provide exceptional traveler care and customer service to our clients
n
- Accurately complete end to end International travel requirements for air, hotel,car, rail.
n
- Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
n
- Open to work in flexible environment, roster off, weekend working, public holidays and festivals
n
- Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
n
- Excellent communication skills (Both Written and Verbal)
n




- Providing consultative multi-country routings for best fares and preferred carrier usage.
n
- Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
n
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
n
- Deliver expectations against individual and shared team key performance indicators
n
- Embrace the role of providing a superior consultative value to clients
n
- Should be team player and manage show alone if required
n
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage
n

n

n

Must Have:

n

n
- Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.
n
- Excellent communication skills (Both Written and Verbal)
n
- Flexible working in rotational shifts that include night shifts.
n

📌 Senior Associate Travel Support (Bengaluru)
🏢 ITILITE
📍 Bengaluru