22 Aug
|
2gethr
|
Bengaluru
Job Description
About 2gethr : More than a co-working delight, 2gethr is the tale of creating a space for individuals & companies to chase their dreams & make them happen.
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2gethr has to offer a combination of three elements—home, work & leisure. What we wanted from our space was to stir emotions within our members & employees; to become an emblem of dream starter.
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Our latest co-working space, 2gethr ORR, has been designed with flexibility in mind. The in-house Design Team has worked with Zyeta's team to build an aspirational environment where everyone aspires to become better versions of themselves.
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Being the & Southeast Asia's first WELL Precertified v2 co-working space, we make sure to offer a holistic experience to everyone at 2gethr ORR. We always knew flexibility had to be our core feature, in terms of both spatial design & community culture. Keeping this in mind, 2gethr ORR has been designed with a host of amenities that support our members 24x7—whether to take a quick nap & recharge before the next big meeting or sweat it out with the team during a brainstorming session.
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Reporting to – Lead – Community & Operations
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Job Description: Community Manager
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Position Overview: A Community Manager is a vital role within an organization responsible for building and maintaining a strong and engaged community around a product, brand, or cause. The primary goal of a Community Manager is to foster a sense of belonging, trust, and loyalty among community members while helping to achieve the organization's objectives.
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Key Responsibilities:
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Community Building:
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Develop and execute strategies to grow and nurture the community.
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Identify and engage potential community members through various channels.
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Create a welcoming and inclusive environment for all community members.
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Establish and enforce community guidelines to maintain a positive atmosphere.
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Engagement and Interaction:
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Act as the primary point of contact between the organization and the community for all the clients.
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Respond to inquiries, comments, and feedback from community members in a timely and professional manner.
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Foster meaningful discussions and interactions among community members.
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Recognize and reward active and engaged community members.
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Event Planning and Coordination:
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Organize and promote events, webinars, meetups, or conferences to bring the community together.
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Collaborate with other teams to ensure successful event execution.
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Analytics and Reporting:
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Monitor and analyze community metrics, such as engagement, growth, and sentiment.
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Provide regular reports and insights to the organization's leadership.
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Use data to iterate and improve community strategies.
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Advocacy and Feedback:
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Act as an advocate for the community within the organization,
conveying their needs and concerns.
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Gather and share feedback with relevant teams to drive product or service improvements.
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Act as a single point of contact to existing clients and client retention.
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Crisis Management:
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Handle any conflicts or issues that arise within the community with professionalism and diplomacy.
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Develop crisis communication plans in case of community-related issues.
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Collaborative Networking:
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Build relationships with influencers, partners, and key stakeholders to enhance the community's reach and impact.
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Identify and leverage opportunities for cross-promotion.
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Qualifications and Skills:
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Bachelor's degree from any field (or equivalent work experience).
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Strong written and verbal communication skills.
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Excellent interpersonal and relationship-building skills.
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Analytical skills to track and measure community engagement.
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Crisis management and conflict resolution skills.
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Creativity and the ability to develop engaging content.
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A passion for the organization's mission, product, or brand.
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Adaptability and the ability to work in a fast-paced, energetic environment.
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A Community Manager plays a pivotal role in shaping the organization's online presence, fostering a sense of community among its members, and ultimately contributing to its success by building brand loyalty and advocacy. This position requires a combination of strategic thinking, communication skills, and a genuine passion for building and nurturing communities.
📌 Community Manager (Bengaluru)
🏢 2gethr
📍 Bengaluru