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- 5-13 years of overall IT experience.
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- 3+ years of hands-on ServiceNow CSM experience.
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- Strong experience in ServiceNow platform development and configuration.
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- Experience with Case Management and Customer Service workflows.
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- Knowledge of integrations using REST/SOAP APIs.
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- Experience working in Agile/Scrum environments.
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- Robust troubleshooting and stakeholder management skills.
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