Job Description

We're Hiring | Seller Support Manager | Marketplace Operations

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Location: Gurgaon (On-site)

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Experience: 5–8 Years (Gulf experience preferred)

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Employment Type: Full-time

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Join OurShopee and help build a best-in-class Seller Support function.

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We're looking for an experienced Seller Support Manager who will own the complete seller lifecycle—from onboarding and activation to operational support, performance management, and seller growth.

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If you have hands-on experience working with e-commerce marketplaces and enjoy collaborating across teams to improve seller experience, we'd love to hear from you.

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Key Responsibilities

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- Manage end-to-end seller onboarding, activation, and go-live.
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- Support sellers with account setup, documentation, catalog creation, product listings, pricing, inventory management, and marketplace compliance.
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- Resolve seller queries related to orders, fulfilment, logistics, returns, cancellations, payments, settlements, and seller portal operations.
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- Monitor seller performance using KPIs such as cancellation rate, late shipment rate, return rate, customer complaints, and response time.
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- Partner with Commercial, Category, Logistics, Finance, Technology, and Customer Support teams to resolve operational issues.
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- Build scalable seller support processes, SOPs, training content, and knowledge documentation.
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- Analyze seller trends,



identify improvement opportunities, and drive seller retention and marketplace growth.
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Preferred Experience

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5–8 years of experience in Seller Success, Marketplace Operations, Seller Support, E-commerce Operations, Vendor Management, Key Account Management, or Marketplace Account Management.

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Experience working with marketplaces such as Amazon, Noon, Carrefour, Flipkart, Myntra, Meesho, JioMart, Tata CLiQ, Ajio, or similar platforms.

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Solid understanding of:

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- Marketplace Operations
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- Product Listings & Catalog Management
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- Order Management
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- Inventory Management
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- Fulfilment & Logistics
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- Returns & Refunds
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- Payment Reconciliation & Settlements
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- Seller Performance Management
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- Marketplace Compliance
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Excellent communication, stakeholder management, analytical, and problem-solving skills.

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Prior experience leading teams or building operational processes will be an added advantage.

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Why Join OurShopee?

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- Build and scale a critical business function.
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- High ownership with cross-functional collaboration.
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- Opportunity to make a direct impact on seller success and marketplace growth.
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- Fast-paced, entrepreneurial work environment with strong learning opportunities.
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Interested candidates can apply through LinkedIn or share their resume at - [email protected]

📌 Seller Support Manager (GCC Experience) (Gurugram)
🏢 Ourshopee.com
📍 Gurugram