Job Description

Customer Relations Executive (Kannada & Malayalam Speaking)

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Location: Lothda-Padavala, Rajkot, Gujarat

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Department: Customer Support & Experience

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Reports To: Customer Service Manager / Team Lead

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Employment Type: Full-Time

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Position Overview

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Are you a compassionate communicator fluent in Kannada and Malayalam? We are looking for a dedicated Customer Relations Executive to join our customer support team in Rajkot.

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In this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a rapid-paced environment and take pride in delivering exceptional client experiences, we want to hear from you.

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Core Responsibilities

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1. Client Support & Communication

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- Address incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).
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- Deliver tailored solutions with an empathetic, patient-first approach to ensure positive resolution.
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- Maintain high first-contact resolution rates while keeping response times low.
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2. Relationship Management & Loyalty

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- Establish genuine, trust-based connections with customers to boost retention and brand advocacy.
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- Actively listen to pinpoint specific customer pain points and preferences.
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- Execute engagement strategies that elevate overall satisfaction scores (CSAT).
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3.



Issue Escalation & Resolution

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- Analyze and troubleshoot product or service disputes with a clear, logical approach.
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- Partner with cross-functional internal departments to solve complex technical or operational challenges.
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- Timely escalate critical issues to leadership with well-documented context.
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4. Quality Improvement & Feedback Analysis

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- Gather, document, and categorize recurring customer feedback and operational trends.
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- Share actionable insights with management to help refine products, workflows, and service quality.
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Candidate Qualifications

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- Education: Bachelor's Degree in Business Administration, Communications, Marketing, or a related discipline.
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- Language Proficiency: Fluent in written and spoken Kannada and Malayalam (Mandatory). Working knowledge of Hindi or English is a strong plus.
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- Work Ethic: Strong ability to prioritize tasks, multitask efficiently, and adapt in a fast-moving, target-driven workplace.
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Essential Skills

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- Multilingual Communication: Clear, courteous, and culturally respectful verbal and written expression.
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- Problem-Solving & Conflict Resolution: High emotional intelligence paired with sharp analytical skills to defuse tense situations.
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- Team Collaboration: Ability to work smoothly both as an independent contributor and alongside cross-functional teams.
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- Customer-Centric Mindset: A natural disposition toward active listening, empathy, and service excellence
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📌 Customer Relationship Specialist (Rajkot)
🏢 Tigi HR
📍 Rajkot