Job Description

ABOUT PIZZA 4P'S

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Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.

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ROLE PURPOSE

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The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.

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KEY RESPONSIBILITIES

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1. Multi-Store Operations Management

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- Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
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- Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
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- Identify reproducibility gaps between stores and drive standardization efforts.
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- Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
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- Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
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- Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
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- Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.
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2. People Development & Leadership Pipeline

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- Develop and coach Assistant Managers to achieve full independence and operational excellence.
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- Build explicit growth pathways for Leaders and Trainers within the area.
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- Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
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- Own succession planning for Food Operations across all assigned stores.
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- Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
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- Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.
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3. Strategy Execution & System Scaling

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- Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
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- Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
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- Lead operational design for new menus, seasonal items, and special events.
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- Embed 4P's Vision, Mission, and Core Values into all teams within the area.
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- Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).
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- Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.
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4. Cost & Resource Management

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- Monitor and manage P&L; performance across all assigned outlets.
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- Improve food cost, yield, and loss-rate KPIs across all stores.
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- Strengthen order accuracy, inventory management, and supply chain coordination.
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- Optimize multi-store shift planning and labor productivity.
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- Oversee equipment usage, maintenance scheduling, and investment recommendations.
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- Analyze sales data and develop strategies to drive revenue growth across locations.
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5. Cross-Functional Collaboration & Reporting

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- Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
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- Report performance insights and improvement proposals to Country leadership.
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- Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
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- Coordinate cross-location scheduling, staffing, and resource allocation.
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- Support current store openings and stabilize post-opening operations by building scalable standards and training systems.
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6. Guest Experience

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- Champion an exceptional guest experience culture across all locations.
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- Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
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- Personally handle escalated guest concerns or VIP situations at any location.
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- Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.
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ONBOARDING & TRAINING

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New joiners will go through a structured 3-month onboarding program:

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Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.

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Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.

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Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.

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Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.

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QUALIFICATIONS & REQUIREMENTS

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Experience

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- 8+ years of progressive experience in the F&B;, hospitality, or QSR industry.
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- Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.




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- Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
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- Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
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- Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
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- Demonstrated track record of managing P&L;, driving food cost improvement, and leading teams.
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- Experience in new store openings and training system development is a plus.
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Education

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- Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
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- MBA or postgraduate qualification in Operations or Business Management is a plus.
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Skills & Competencies

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- Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
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- Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
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- High-level coaching and mentoring capability for Assistant Managers.
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- Logical problem-solving and prioritization in quick-paced, multi-store environments.
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- Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
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- Project management skills — new stores, training systems, and area-wide initiatives.
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- Crisis management capability in emergencies (safety, food incidents, operational disruptions).
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- Commercially sharp with the ability to read financial reports and drive profitable action.
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- Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
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- Excellent communication skills in English (Hindi a plus).
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Personal Attributes

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- Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
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- Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
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- Acts as the 'owner' of the area — accountable for outcomes and team success.
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- Demonstrates educational leadership: supportive, developmental, and respectful.
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- Builds a transparent, positive, and open culture across stores.
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- Provides direction rather than micromanagement, enabling team autonomy.
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- Motivated to grow with the company in a high-growth phase while staying hands-on with operations.
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WHAT WE OFFER

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- Competitive salary package (negotiable based on experience)..
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- 18 days of annual leave per year.
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- 50% internal dining discount across Pizza 4P's and other group brands.
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- Private healthcare insurance.
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- Travel allowances.
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- Clear career progression path within a fast-growing global restaurant group.
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- A purpose-driven work culture built around happiness, craft, and community.
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📌 Mumbai, Head Chef
🏢 Pizza 4P's
📍 Mumbai