Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a strong sense of ownership to help learners stay on track and successfully complete their programs.
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Key Responsibilities
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● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs
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● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp, or phone calls
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● Regularly review learner engagement data and update mentorship strategies accordingly
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● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth
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Skills Required
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● Solid active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written
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● High degree of customer centricity to meet learner expectations and deliver a positive experience
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● Ability to manage time, multitask, and maintain consistent communication
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Qualification
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● Graduate in any discipline
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● Prior experience in mentoring, customer success, or academic support is a plus
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Work Details
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● 6-day work week
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● Weekends mandatory (remote/WFH on weekends)
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● 1 weekly off (weekday)
📌 Customer Success Executive (Mumbai)
🏢 upGrad International
📍 Mumbai
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